Delivery Information

Delivery Options

We offer several delivery options to ensure you receive your PEDRO orders conveniently. All orders are processed within 1-2 business days from our warehouse.

Standard Delivery

  • 3-5 business days delivery
  • SGD 5.00 or FREE on orders over SGD 100
  • Order before 2 PM for same-day processing
  • Includes tracking number and signature service

Express Delivery

  • 1-2 business days delivery
  • SGD 10.00
  • Order before 12 PM for next-business-day delivery
  • Available Monday to Friday
  • Priority processing and real-time tracking

Same-Day Delivery

  • Delivery within the same day
  • SGD 15.00
  • Order before 11 AM for same-day delivery
  • Available in selected areas only
  • Confirmation SMS service

International Delivery
We deliver to multiple countries across Asia Pacific. Delivery times and costs vary by destination. Please check our international shipping page for specific country information.

Order Processing

Processing Times
Orders placed before 2 PM on business days are processed the same day. Orders placed after 2 PM or on weekends are processed the next business day.

Order Tracking
Once your order is shipped, you’ll receive a confirmation email with your tracking number and a link to monitor your delivery progress in real-time through our website.

Delivery Areas

Singapore Mainland

  • Standard delivery to all addresses
  • Same-day delivery available in selected areas
  • No additional charges for mainland delivery

International Destinations

  • Malaysia: 3-7 business days
  • Thailand: 4-8 business days
  • Indonesia: 5-9 business days
  • Other countries: 7-14 business days

Delivery Issues

Failed Delivery Attempts
If you’re not available when we attempt delivery, our carrier will leave a notification card with instructions on how to rearrange delivery or collect your package from the nearest collection point.

Incorrect Address
Please ensure your delivery address is correct before completing your order. We cannot be held responsible for packages sent to incorrect addresses provided by customers.

Delivery Damages
If your items arrive damaged, please contact us within 24 hours of delivery. Take clear photos of the damaged items and packaging, and we will arrange for a replacement or refund.

Special Delivery Instructions
You can add special delivery instructions during checkout, such as “leave with security” or “deliver to neighbour.” While we try to accommodate all requests, we cannot guarantee they will be followed by the carrier.

Delivery Restrictions

Remote Areas
Delivery to some remote areas may take longer than our standard delivery times. Additional charges may apply for certain locations.

International Customs
International customers are responsible for any customs fees, import duties, or taxes that may be applied to their order. These charges are not included in the delivery cost.

Restricted Items
Some items may have delivery restrictions to certain countries due to customs regulations. We will notify you if this affects your order.

FAQ

When will my order be dispatched?
Orders are typically dispatched within 24 hours of placement. You’ll receive a dispatch confirmation email with tracking information.

Can I change my delivery address after ordering?
You can change your delivery address within 1 hour of placing your order by contacting customer service. After this time, we cannot guarantee address changes.

Do you deliver on weekends?
Standard delivery may occur on Saturdays in some areas. Express and Same-Day delivery are Monday-Friday only.

What if I miss my delivery?
Our carrier will attempt delivery twice. After the second attempt, your package will be held at the nearest collection point for 5 days.

Are there any delivery restrictions?
Some areas may have delivery restrictions due to weather conditions, local regulations, or remote locations. We will notify you if this affects your order.

How can I track my international order?
International orders are fully trackable. You’ll receive a tracking number that works with our international carrier’s website.

Delivery Updates

Service Notifications
During peak periods, delivery times may be extended. We will notify you of any significant delays affecting your order.

Weather Disruptions
Severe weather conditions may occasionally affect delivery services. We appreciate your patience during these unavoidable situations.

Contact Information
For any delivery-related questions, please contact our customer service team through the contact form on our website. We’re here to help ensure you receive your order smoothly and efficiently.

Delivery Areas Coverage
We deliver throughout Singapore, including all residential and commercial areas. Additional delivery time may be required for some industrial areas and offshore islands.