Returns & Refunds
Returns Policy
We want you to be completely satisfied with your PEDRO purchase. If you’re not happy with your items, you can return them to us within 30 days of receipt.
How to Return Items
Online Returns Process
- Log into your account on shoepedro.com
- Navigate to ‘Order History’ in your account dashboard
- Select the order containing items you wish to return
- Choose the specific items and select your reason for return
- Print your prepaid returns label
- Package items securely in original packaging
- Attach the returns label clearly to the package
- Drop off at any designated shipping location
Returns Conditions
To be eligible for a refund, items must be:
- In original, unworn condition
- With all original tags still attached
- In the original packaging with any seals intact
- Accompanied by the original order confirmation or receipt
Returns Methods
- Free Returns: Use our prepaid returns label for Singapore returns
- Store Returns: Return items to any of our physical stores
- International Returns: Customers are responsible for return shipping costs
Refunds Information
Processing Time
- Refunds are processed within 5-7 business days of receiving your return
- You will receive an email confirmation once your refund is processed
- The refund will be issued to your original payment method
Refund Amount
- Full refund for items meeting return conditions
- Original shipping costs are non-refundable
- Sale items marked as “final sale” cannot be returned
- Gift cards are non-refundable
Exchanges
Exchange Process
We currently offer exchanges for different sizes or colors of the same item. To exchange:
- Return the original item using the standard returns process
- Place a new order for the desired size or color
- Your refund will be processed once we receive the returned item
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 14 days of receipt. We will cover all return shipping costs and either:
- Send a replacement item immediately
- Issue a full refund including original shipping costs
Non-Returnable Items
The following items cannot be returned:
- Items without original tags attached
- Used or worn items
- Personalized or bespoke items
- Final sale items (clearly marked during purchase)
- Gift cards and e-gift codes
International Returns
Return Shipping
International customers are responsible for return shipping costs. We recommend using a tracked shipping service and keeping your proof of postage.
Customs Fees
Any customs fees or import duties paid on the original order are non-refundable. The refund amount will be for the merchandise value only.
Returns Status
Track your return using the tracking number provided on your shipping label. You will receive email updates at key stages of the returns process.
FAQ
How long do refunds take to appear on my account?
While we process refunds within 5-7 business days, it may take additional time for your bank or credit card company to post the credit to your account.
Can I return sale items?
Sale items marked “final sale” cannot be returned. All other sale items can be returned within 30 days provided they meet our returns conditions.
What if I received the wrong item?
Contact us immediately through our website contact form. We will arrange for the correct item to be shipped to you and provide a prepaid label to return the incorrect item.
Do you offer free returns?
Yes, we provide free returns with our prepaid shipping label for all Singapore returns.
Can I return items without my original order confirmation?
Returns without order confirmation may be processed at the current selling price rather than the original purchase price.
Need Help With Your Return?
For any questions about returns, exchanges, or refunds, please contact our customer service team through the contact form on our website. We’re here to help make your returns experience as smooth and straightforward as possible.